Shipping and Delivery Policy

At Cleaning Supplies Club, we aim to provide reliable and efficient delivery for customers across Australia. We work with trusted suppliers and courier services to ensure your order arrives safely and within the estimated timeframes.

Shipping Rates

Our shipping rates are calculated based on the total weight of your order to ensure fair pricing, especially for heavier cleaning machines and equipment.

Dispatch Times

- All orders are dispatched within 1–3 business days.
- Orders are shipped directly from our supplier warehouses located in different states across Australia.
- Tracking details will be provided once your order has been dispatched.

Estimated Delivery Times

Delivery times vary depending on your location:

- Metro Areas: 3–7 business days
- Regional Areas: 5–10 business days
- Remote Areas: 7–14 business days

Please note that these timeframes are estimates and may vary due to courier delays or public holidays. 

All orders are sent with reputable courier services to ensure fast and secure delivery.

Where We Deliver

We deliver Australia-wide, including metro, regional, and remote locations.

Heavy or Bulky Equipment

Some large or heavy machines may require specialised freight. If your order exceeds our standard $60 heavy-item rate, we will contact you with a customised shipping quote before dispatch.

Lost or Damaged Parcels Disclaimer

If your order arrives damaged, you must:

1. Note any damage immediately when signing for delivery.

2. Email photos of the damage to info@cleaningsuppliesclub.com.au on the same day of delivery.

3. Email a copy of your original purchase receipt and a written statement including the invoice number, purchase date, and reason for return to info@cleaningsuppliesclub.com.au.

Please see our Returns Policy for further information. 

Incorrect Address or Missed Delivery

Please ensure your shipping address is correct at checkout to avoid delays. Orders returned to us due to an incorrect or incomplete address may incur re-delivery or re-direction fees.

Split Shipments

Some items may be shipped separately depending on supplier location. You will receive separate tracking numbers if your order is split into multiple shipments.

Delivery Acceptance

Couriers may require a signature on delivery for larger or high-value items. If no one is available, your order may be taken to a local depot or post office for collection.

A redelivery fee will be charged when the driver attempts a business or home delivery between general freight hours of 8am to 5pm, however, the delivery point is not manned or unavailable to accept the freight and the driver is required to deliver the goods at another time or the buyer is required to collect the goods from a depot. To avoid this fee, ensure the delivery point is manned between 8am – 5pm so someone is available to accept the freight.

If you decide to send the goods to a different address after they have been picked up then you will be charged a redirection fee. Redirection of freight to a different address can take up to 48 hours

We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

It is your responsibility to advise us if:

• someone will be available to sign for delivery.

• there's somewhere safe the item can be left if no one will be home.

• if the address is a business address, as we will require the business hours of the business and name of the building.

• the product is damaged. For more information, see the 

  Lost or Damaged Parcels Disclaimer section in this policy or our Returns Policy.

Delays Disclaimer

Delivery times are estimates only. Cleaning Supplies Club is not liable for any delays caused by third-party couriers, extreme weather, or other factors beyond our control.