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Shipping

Order Confirmation & Dispatch

As soon as you place an order with us you'll receive an order confirmation email, and we'll get working to have your order dispatched as soon as we can.

Typically, we'll dispatch your order within 1 business day, however this can vary depending on the product and our warehouses, so please allow up to 3 business days.

Once your order has dispatched from our warehouse, you'll receive shipping confirmation direct to the email address associated with your order.

General Delivery Timeframes

Delivery timeframes will vary dependent on your location and the items you've ordered. 

In general, these are the delivery timeframes you can expect:

  • 2-5 Business Days - VIC, SA
  • 3-8 Business Days - WA, QLD, NSW, ACT
  • 7-10 Business Days - TAS, NT

The above is intended to be used as a guide, and may not apply in all cases. 

Nearest Depot Pickup

Some of our best products can be heavy, large, and ship on pallets.

This often means that shipping isn't cheap, and for good reason. Bulky items require tailgate trucks for delivery, and simply require more time and effort to complete.

We want to make shipping these items to you as affordable as possible, that's why we've partnered with a freight provider that offers pick-up depot locations across the entire country.

If you want to save big on shipping, or you live in a regional/remote area, we highly recommend you reach out to us about this.

An updated list of depot locations and their business hours can be found here. Of course, please don't hesitate to reach out to info@cleaningsuppliesclub.com.au if you have any questions.

Home Delivery (Bulky Items)

  • This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.
  • This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price. 
  • The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.
  • Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.
  • This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.
  • If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

Other Terms & Conditions

A redelivery fee will be charged when the driver attempts a business or home delivery between general freight hours of 8am to 5pm, however, the delivery point is not manned or unavailable to accept the freight and the driver is required to deliver the goods at another time or the buyer is required to collect the goods from a depot. To avoid this fee, ensure the delivery point is manned between 8am – 5pm so someone is available to accept the freight.

If you decide to send the goods to a different address after they have been picked up then you will be charged a redirection fee. Redirection of freight to a different address can take up to 48 hours

We can't advise on the exact time and day the delivery will occur as this is not within our control, however you will be emailed the tracking details where you will be able to contact the freight company for more accurate timeframes.

It is your responsibility to advise us if:

  • someone will be available to sign for delivery.
  • there's somewhere safe the item can be left if no one will be home.
  • if the address is a business address, as we will require the business hours of the business and name of the building.
  • you notice any damage. If so, you should make note of it when signing for delivery or do not agree to accept the delivery. If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. If your item(s) do arrived damaged you must make note of it immediately when signing for delivery and send photos to info@cleaningsuppliesclub.com.au the day of delivery. Please see our Returns Policy for further information.